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FAQ

Frequently Asked Questions

Here are answers to some of the most common questions we’re asked during rental inquiries and from our customers before booking.

 

About Pristine Car Rental

Unlike mainstream rental companies focused on low prices at the expense of service, Pristine prioritizes exceptional customer service and satisfaction, ensuring a luxurious and comfortable experience.

Rental Requirements

To ensure responsible and safe usage of our vehicles, renters must be at least 25 years old.

You need a valid driver’s license, a credit or debit card in your name, and proof of insurance.

Rental Services

While we don’t offer delivery, we can arrange transportation to our location for your convenience.

Absolutely! We provide both weekly and long-term rental options. Contact us for detailed information on our extended rental plans.

Currently, all rentals must be returned to the original pick-up location.

Rental Policies

Late returns can incur additional fees. We advise contacting us promptly if a delay is expected to avoid extra charges.

Locations and Accessibility

Yes, we have a convenient location near Detroit Airport, perfect for travelers needing immediate access to a rental vehicle upon arrival.

Booking and Payment

You can book a vehicle online, by phone, or in person at any of our locations.

We accept various forms of payment for your convenience, including major credit and debit cards.

Special Requests and Accommodations

We strive to meet our customers’ unique needs. Please contact us with your specific requests, and we’ll do our best to accommodate.

We accept various forms of payment for your convenience, including major credit and debit cards.

Safety and Maintenance

Our vehicles undergo rigorous inspections and are thoroughly cleaned to maintain the highest standards of safety and hygiene.

After Hours Support

Yes, we offer 24/7 concierge support to ensure you always have assistance when needed.